Field service refers to services that are provided outside of the office or on the premises of a company. With field service, employees are sent to external locations to carry out work there. Typically this includes repairs, sales, customer support, or inspections. Field service-heavy industries are, for example, energy supply, healthcare, telecommunications and construction.
The serviceminder field service management software helps to manage several activities and people at the same time. FSM is useful in all industries in which employees work in the field. This software helps to optimize the work of employees in the field by automating tasks and providing transparency of processes, data and analyzes in real time.
This field service management software is a cloud-based platform that provides solutions for managing part or all of the process of field service orders. The main functions of the software are as follows:
- Planning of field service orders after incoming calls or depending on frequencies;
- Field service reports
This can also include functions such as warehouse management, push notifications to the drivers or invoicing.
The main benefit of using field service software is that it saves time. Time can be saved at different levels of the process:
- When making appointments or managing frequencies
- When transmitting information to the technicians;
- And when creating the report with the completed orders.
Therefore, the solutions for the management of the field service are mainly intended for sales assistants and dispatchers. It can be the CEO if the service area is smaller.
Field service software – a system with many facets
Robust field service management is essential for efficient on-site performance. This software offers a central solution with a wide range of functions for the numerous tasks, areas of responsibility, people and data types that companies in the field service deal with on a daily basis.
All of them are about getting several activities and people under one roof while making improvements and doing maintenance work – an ideal task for field service management solutions.